e2bet's Privacy Policy

1 Introduction and Scope

e2bet is an online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") applies to all personal information collected through the e2betonline.cam website and its associated mobile applications.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and the circumstances under which it may be shared with third parties. By using e2bet's services, you agree to all the terms of this policy. Please read it carefully before creating an account.

We also recommend reading our Terms and Conditions page, which explains the general rules of using our services in detail.

2 Types of Information We Collect

e2bet may collect the following types of information:

a) Identity Information:

• Full name and date of birth
• National ID number or other government-issued ID details
• Mobile number and email address
• Residential address

b) Financial Information:

• bKash, Nagad, Rocket or bank account details (for processing deposits and withdrawals)
• Transaction history
• Deposit and withdrawal records

c) Technical Information:

• IP address and device identifiers
• Browser type and version
• Cookies and session data
• Time, date and duration of access to the platform

d) Activity Information:

• Game play history, bet records and bonus claim information
• Customer service communication records
• Preferences and settings information

3 How We Collect Information

e2bet collects information from various sources. This collection is carried out mainly through three methods:

1. Information you provide directly: Information you give us yourself during account registration, login, filling out deposit or withdrawal forms, contacting customer support, or during identity verification.
2. Automatic collection: When you use our platform, technical and behavioural information is collected automatically through cookies, log files and other tracking technologies.
3. Information from third parties: We may receive certain information from third parties through identity verification processes, payment processors and fraud prevention services.

For more details about cookies, see section 8 of this policy.

4 How We Use Your Information

e2bet uses collected information only for specific and lawful purposes. The main purposes are as follows:

• Account management: Creating, verifying, maintaining and securing accounts.
• Service delivery: Processing deposits, withdrawals, game play, bonus claims and VIP services.
• Identity verification: Confirming the age and identity of each account holder under the KYC (Know Your Customer) process (in compliance with the 21+ age requirement).
• Financial transaction processing: To complete deposits and withdrawals and to prevent fraud.
• Customer support: To handle your requests, complaints or issues.
• Communications: Sending important account-related notifications, security alerts and relevant promotional information.
• Legal compliance: Maintaining compliance with applicable laws, rules and regulations.
• Responsible gaming: To identify unusual betting behaviour and help prevent gambling addiction.

5 Information Sharing Policy

e2bet does not sell or rent your personal information. However, information may be shared with specific third parties in the following limited circumstances:

• Payment service providers: Information required to complete transactions via bKash, Nagad, Rocket or bank transfer is shared with the relevant payment institutions.
• Identity verification services: With authorised third parties for conducting the KYC process.
• Game software providers: Pragmatic Play, PG Soft, Evolution, JILI, Spribe and other game studios may access relevant gaming history data.
• Legal authorities: In cases of court orders, lawful requests from law enforcement agencies or other legal obligations.
• Business succession: In the event of a company merger, acquisition or asset transfer, however the new entity will also be bound to comply with this privacy policy.

Each third party is given only the information strictly necessary, and they may not use that information for any other purpose.

6 Data Retention Period

e2bet retains your information for as long as your account remains active. After an account is closed or becomes inactive, certain information may be retained for a set period for the following reasons:

• Financial transaction records: minimum five years (as required by law)
• Identity verification documents: up to five years after account closure
• Customer service communications: two years from the date the issue was resolved
• Advertising and marketing data: until you withdraw your consent

Once the retention period has passed or there is no longer a legal requirement, e2bet securely deletes the information or anonymises it so that it can no longer be linked to any individual.

7 Data Security Measures

e2bet has implemented industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data transmitted through the website and app is protected by SSL (Secure Socket Layer) encryption.
• Data encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access controls: Only authorised staff can access the relevant information.
• Two-Factor Authentication: OTP verification for sensitive account actions.
• Regular security audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Advanced technology is used to prevent unauthorised access.

However, no transmission of information over the internet is completely secure. Despite our best efforts, we cannot fully guarantee against unauthorised access or data breaches.

8 Cookie Policy

Cookies are small text files stored on your device that help a website remember your preferences and habits.

e2bet uses the following types of cookies:

• Essential cookies: For maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional cookies: To remember your language preferences, display settings and similar choices.
• Analytical cookies: To collect usage statistics and improve our services.
• Marketing cookies: To show relevant ads based on your preferences (subject to your consent).

You can disable cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the site.

9 Your Rights

As an e2bet user, you have the following rights regarding your personal information:

• Right to know: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to restrict processing: The right to request that the use of your information be restricted in certain circumstances.
• Right to withdraw consent: The right to withdraw previously given consent to marketing communications or certain types of data processing.
• Right to data portability: The right to request your information in a machine-readable format.

To exercise these rights, please contact our customer support team. We will generally respond to your request within 30 business days.

10 Protection of Minors

e2bet strictly prohibits use by anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification during account registration is mandatory.

If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed. For more information on responsible gaming, please visit our Responsible Gaming page.

11 International Data Transfers

e2bet operates an international online platform. In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases:

• Data transfers are carried out only after ensuring adequate protection measures are in place.
• All third parties are contractually bound to maintain our data protection standards.
• Encryption and secure protocols are used for international transfers.

12 Policy Update Process

e2bet may update this privacy policy when necessary. For significant changes:

• A notification will be sent to your registered email at least 14 days before the change takes effect.
• The date of the most recent update will be clearly stated on this page.
• A notice will be displayed on the site for important changes.

Continued use of the service after an update will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions, concerns or requests to exercise your rights regarding this privacy policy, please contact the e2bet customer support team:

• Live Chat: Available 24/7 in Bengali and English via the live chat option on the website.
• Email: [email protected]

For answers to general questions about our services and policies, you can visit our FAQ page — it covers the most frequently asked questions.